A career with Thomsons

Here at Thomsons we don’t just get the job done, we go the extra mile. We strive to achieve one extra degree in all we do. We can do this because we have amazing people who do awesome things. Wherever we are located in the world, we inspire connections and take great care to make working at Thomsons a rewarding and fun career experience.

Benefits of working at Thomsons


Financial education
At Thomsons, we understand the importance of feeling financially secure which is why we offer a broad range of financial benefits to help our employees save for their future, as well as educating them with the latest from our in-house experts.
Birthday day off
That’s right! In addition to your 25 days annual leave, you’ll get additional options too such as our birthday leave. What’s more, you can select any day in the month of your birthday – in case it falls on a weekend or you just love coming to work on your birthday! Did someone say cake?
Charity contributions
With so many worthy causes to support, it’s no surprise that we’re so passionate about charity. All our people are encouraged to #PayItForward with a paid day’s leave to do charity work, annual and monthly events and challenges in each location and up to £500 matched fundraising for any charity of your choice.
Gym membership
Healthy body, healthy mind, healthy you! Wherever you are in the Thomsons world, you’ll have free access to tools to support your mental and physical wellbeing. You can enjoy our free fruit, fun in-house fitness classes and great offers on gym and activities so you can choose what works for you.

What our people say about working at Thomsons

James Akers

Director of Product Management

To put it simply, my role is to help shape the evolution of Darwin. To do this, it’s important that I understand customers’ reward schemes and needs. The global reach of Darwin and the possibilities it brings to streamlining reward schemes at a local and global level is something that makes coming to work every day exciting. With Darwin our clients are easily able to get analytics that bring transparency to benefit costs whilst measuring engagement and return on investment.

Andreea Bindea

Helpdesk Team Lead

I am a team leader in the Helpdesk team. We are the first point of contact in Thomsons for our client’s employees. We ensure that they have a great experience of Darwin, helping them out whenever they get stuck. Today, employee benefits are such an important part of everyone’s lives and we’re committed to getting it right the first time - all over the world. Speaking 5 languages is a great asset in my line of work, my favorite one is English!

Anindita Biswas

Senior Technical Business Analyst

It’s crucial that I understand the customers’ business needs so I can translate them into technical requirements. I love analyzing different employee benefit markets that are in our customers’ roadmaps and empowering them with the insights specific to each market. Three characteristics which make Thomsons unique: 1. Dedication to keeping clients and their satisfaction a top priority 2. Excellent company culture that respects a healthy work-life balance 3. Continuous innovation and a desire to be the best employee benefits software developer

Oana Costea

Delivery Manager

I manage Darwin configuration projects, providing tailored solutions for our customers. Every day is a challenge, whether it’s branding complex campaigns or finding solutions for tricky benefit flows. Organization and positive thinking are the two qualities that help me deliver on time and at the standard that both Thomsons and our customers expect. The thing I really like about working for Thomsons is having the opportunity to interact with clients and colleagues, all over the world.

Our values

Many companies have values but often they can just be soundbites or words framed on the reception wall. For us at Thomsons, our values define who we are, how we work together and how we engage with clients, partners, suppliers, our communities - and everyone else in our universe.

Being brilliant together

Being brilliant together is about harnessing the power and passion of many and blending our diverse experiences, opinions and skills. We are a team that shows mutual respect, harnessing the passion of the whole to achieve so much more than we can on our own. We demonstrate our support by pulling together, working together and having fun together, recognising and celebrating our combined talents along the way.

Maximising potential

Maximising potential means we feel supported and empowered at work to help us achieve beyond our best and produce work for our clients and partners that is second to none. We try out new things, confident that experimentation will lead to innovation and if we make mistakes we learn from them to grow stronger. The sky is the limit as we push ourselves outside of our comfort zones to realise our ambitions, seizing new opportunities, recognising great talent, hitting our business goals and exceeding client and partner expectations.

Challenging everything - delivering excellence

Challenging the status quo helps us in our relentless pursuit of excellence and desire to build value for our clients and partners. We are curious and have the confidence to challenge and the resilience to be challenged. We do not like to stand still and are keenly aware that the next great idea is within our grasp. We know that no single person has all the answers, and we want to understand and be understood, learning together from both our successes and our failures. It is not just the challenge that is key; it is the ability to deliver the excellent solution that matters in equal measure

Join the Pink revolution!

Come join us!

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Benefits Administration Associate

As a Benefits Administration Associate, you will also be closely working with our project delivery team to transition clients from project launch to business as usual servicing, and together with our Account Managers – keeping a close client relationship and maintain / improve our client satisfaction scores.

 Job location: Romania    Posted: 13 AUG 2020

Configuration Specialist

A Configuration Specialist from Solutions Delivery Department has demonstrated experience in configuring medium and complex configuration items and is able to perform this kind of activities without supervision in good quality standard. Ownership is at project level and responsibility is around making sure the configuration work stream is being delivered according to project plan timelines and in the agreed quality metrics. They are expected to share technical knowledge and process ways of working to junior people within the pod during projects or tasks.

 Job location: Romania    Posted: 30 SEP 2020

Application Support Analyst- L3

As an Application Support Analyst you will provide the 3rd level of support for internal and external users for the Darwin Application. You will assume ownership of support cases and will follow through until the case is either resolved or escalated as a software defect. You will be expected to use a variety of software tools and the knowledge base as well as liaising with product managers / software engineers in order to reach a resolution or workaround to an issue. You will also be required to give support for some other web based applications, such as Jira and Confluence.

 Job location: Romania    Posted: 13 AUG 2020

Junior Interface Specialist

Junior Interface Specialists are responsible for the hands on configuration of interfaces between Darwin™ and third party systems (client payroll/HRIS systems and benefit providers) across the whole range of projects undertaken by Thomsons. They perform testing of configured functionality and support UAT activity for Clients, and are responsible for analysing, creating and maintaining interface design and specification documentation. They will be also responsible for the maintenance of existing connections between DarwinTM and 3rd party systems (SSO and SFTP).

 Job location: Romania    Posted: 1 JUL 2020

Graduate Configuration Engineer

Configuration Engineers are responsible for creating the business logic that drives Darwin™, using Darwin Configuration Language (DCL*). Templates written by Configuration Engineers will be used to standardize and simplify the implementation of client schemes across the globe. (* The Darwin Configuration Language (DCL) is a proprietary configuration tool, developed in Thomsons. This is used in Darwin 4.0 to create the basic building blocks of our platform (benefits, client schemes and interfacing). There is no expectation that anyone applying for the role will have any background or prior knowledge of DCL syntax).

 Job location: Romania    Posted: 13 AUG 2020

Darwin Analyst - L1

As a Darwin Analyst you will resolve technical queries within SLA and to a high level of quality. You will understand & own the incident management process in BAU. You will also collaborate with the Client Manager to enhance the client relationship and maintain/improve the client satisfaction scores. You will also monitor trends and recommend improvements to promote self-service, user enablement and product efficiencies. For this role, you will work in 2 shifts: 3 consecutive weeks 9AM- 6PM, followed by 1 week 6 PM- 3 AM (1h lunch break included). You will be working from home during night shifts. The infrastructure that will support you in your role will be provided by Thomsons (laptop, cell phone).

 Job location: Romania    Posted: 13 AUG 2020

Client Support Associate

As a Client Support Associate, you will be working within the Client Team, specifically within the Helpdesk Team. Our Helpdesk is an employee-focused customer service team, which responds to the needs of our clients’ employees through e-mail & phone with the purpose of delivering a consistent and excellent experience.

 Job location: Romania    Posted: 18 AUG 2020

Associate Consultant

This is a fantastic opportunity to learn and grow as an associate consultant. We are looking for bright, passionate and friendly people who genuinely want to work with Technology and data in the employee benefits market. Our aim is that you’ll be managing your own implementation projects within 18 months of joining us, and you’ll have the skills and confidence to do this. Sounds exciting doesn’t it?

 Job location: UK    Posted: 3 SEP 2020

Client Service Administrator

At Thomsons, it is part of our DNA to put our clients at the center of everything we do. We are a high performing, resilient team working with some of the world’s best-known brands. The Service Management team has overall accountability for ensuring services offered to our clients to meet the business strategy and are delivered in accordance with agreed business requirements and client contracts.

 Job location: Romania    Posted: 1 SEP 2020

Incident Coordinator

As an Incident Coordinator, you will be working within the Managed Services Team, as part of the Incident Management team. As part of our team you’ll work in a friendly and fast-paced environment, where ideas are encouraged and people are passionate about their work.

 Job location: Romania    Posted: 31 JUL 2020

Principal Consultant

The Principal Consultant position is a pivotal role across Solutions Delivery that will help define, plan and execute the implementation and/or in life services aligned to the on-going Darwin business plan. This position with the specific purpose of managing client portfolios for programs and projects, as well as on going in life change services; providing the focus and innovation to bring world-class delivery management service thinking through into practical solutions, processes & practices that can guide clients to best business value.

 Job location: UK    Posted: 5 AUG 2020

Data Analyst

The Data & Analytics team are key to driving forward our analytics proposition to clients and the use of analytics internally within Thomsons Online Benefits. Operating as experts within the business in order to help the organisation provide competitive advantage through analytics.

 Job location: UK    Posted: 1 SEP 2020

Operations Specialist

The Provider Automation team is re-engineering the way we collect, rationalise, and document carrier/provider product configurations to enhance scalability, repeatability, and a superior client/user experience. This team is also responsible for establishing a standard approach for automating data exchanges between Thomsons and the vast provider network. With the introduction of API/web services and the removal of flat file exchanges, we will have fully transformed the way we do business!

 Job location: Romania    Posted: 2 SEP 2020

Junior Business Analyst

As a Junior Business Analyst, you’d be primarily working as a bridge between Product Team and Software Engineering Team in translating high level requirements into detailed specifications aiding in core product (DARWIN) feature development.

 Job location: Romania    Posted: 7 SEP 2020

Senior Billing Specialist (12 MFTC)

We are looking to recruit a fantastic Billing Specialist to work alongside the other billing associates and the team lead. The successful candidate will be responsible for billing SaaS and implementation for UK and Global clients, maintaining accounting systems and collection of debtors. This role involves working in a fast-paced, dynamic and creative environment, and working with the wider finance team.

 Job location: UK    Posted: 17 SEP 2020

Associate QA Governance Specialist

The Associate Configuration QA team works closely with the Configuration Team, but also as a member of the Existing Business pods, where projects require cross-functional collaboration with stakeholders from other teams in Thomsons like Account Management, Darwin Service & Support, Health and Wellbeing, Helpdesk, Pensions and Product. The Associate Quality Governance Specialist is involved in all the steps of the client journey of easy and medium projects, making sure that all quality gates are met. They have a good understanding of the project lifecycle, thinking from a client perspective, in order to ensure all stakeholders are aligned and the quality of the project meets the end user expectations.

 Job location: Romania    Posted: 29 SEP 2020

Pod Lead in Solutions Delivery

The role is part of the Solutions Delivery Team, working closely with Team Manager and other Pod Leads overseeing a full end to end Darwin solution is delivered on a project, using the Thomsons delivery methodology at a pod level.

 Job location: Romania    Posted: 29 SEP 2020

Commercial Operations Analyst

The Commercial team are critical to the growth and success of the business. In the last few years, we have seen double digit growth, and our commercial team continues to grow and flourish. We sell with integrity and look to build lasting relationships with our clients. As the business continues to grow, the team are looking to welcome a new Commercial Operations Analyst to support the commercial teams with efficiencies, forecasting and pipeline accuracy.

 Job location: UK    Posted: 7 OCT 2020

PMO Analyst

Our Solutions Delivery department is integral to the success of Thomsons. Responsible for delivering our software programme and projects all over the world, working with some of the biggest clients globally. The Global PMO function is part of Solutions Delivery and are excited to offer a position to join a strong and motivated team!

 Job location: UK    Posted: 7 OCT 2020

Operational Excellence Quality Lead

The Quality Lead is accountable for Darwin Services Quality Framework ensuring that we have a proper governance structure in place across all teams to meet the expected quality standard in our project deliveries and services to our clients. The framework will lay out a set of defined processes and quality gates to be executed by each team including the operating principles, quality measures, and reviews

 Job location: Romania    Posted: 16 OCT 2020

Can’t find what you’re looking for? Get in touch

Thomsons we’re always looking for the boldest and brightest talent in the industry. If you want to talk to us about other potential roles or find our more about our open vacanies just drop us a line.