A career with Thomsons

Here at Thomsons we don’t just get the job done, we go the extra mile. We strive to achieve one extra degree in all we do. We can do this because we have amazing people who do awesome things. Wherever we are located in the world, we inspire connections and take great care to make working at Thomsons a rewarding and fun career experience.

Benefits of working at Thomsons


Financial education
At Thomsons, we understand the importance of feeling financially secure which is why we offer a broad range of financial benefits to help our employees save for their future, as well as educating them with the latest from our in-house experts.
Birthday day off
That’s right! In addition to your 25 days annual leave, you’ll get additional options too such as our birthday leave. What’s more, you can select any day in the month of your birthday – in case it falls on a weekend or you just love coming to work on your birthday! Did someone say cake?
Charity contributions
With so many worthy causes to support, it’s no surprise that we’re so passionate about charity. All our people are encouraged to #PayItForward with a paid day’s leave to do charity work, annual and monthly events and challenges in each location and up to £500 matched fundraising for any charity of your choice.
Gym membership
Healthy body, healthy mind, healthy you! Wherever you are in the Thomsons world, you’ll have free access to tools to support your mental and physical wellbeing. You can enjoy our free fruit, fun in-house fitness classes and great offers on gym and activities so you can choose what works for you.

What our people say about working at Thomsons

James Akers

Director of Product Management

To put it simply, my role is to help shape the evolution of Darwin. To do this, it’s important that I understand customers’ reward schemes and needs. The global reach of Darwin and the possibilities it brings to streamlining reward schemes at a local and global level is something that makes coming to work every day exciting. With Darwin our clients are easily able to get analytics that bring transparency to benefit costs whilst measuring engagement and return on investment.

Andreea Bindea

Helpdesk Team Lead

I am a team leader in the Helpdesk team. We are the first point of contact in Thomsons for our client’s employees. We ensure that they have a great experience of Darwin, helping them out whenever they get stuck. Today, employee benefits are such an important part of everyone’s lives and we’re committed to getting it right the first time - all over the world. Speaking 5 languages is a great asset in my line of work, my favorite one is English!

Anindita Biswas

Senior Technical Business Analyst

It’s crucial that I understand the customers’ business needs so I can translate them into technical requirements. I love analyzing different employee benefit markets that are in our customers’ roadmaps and empowering them with the insights specific to each market. Three characteristics which make Thomsons unique: 1. Dedication to keeping clients and their satisfaction a top priority 2. Excellent company culture that respects a healthy work-life balance 3. Continuous innovation and a desire to be the best employee benefits software developer

Oana Costea

Delivery Manager

I manage Darwin configuration projects, providing tailored solutions for our customers. Every day is a challenge, whether it’s branding complex campaigns or finding solutions for tricky benefit flows. Organization and positive thinking are the two qualities that help me deliver on time and at the standard that both Thomsons and our customers expect. The thing I really like about working for Thomsons is having the opportunity to interact with clients and colleagues, all over the world.

Our values

Many companies have values but often they can just be soundbites or words framed on the reception wall. For us at Thomsons, our values define who we are, how we work together and how we engage with clients, partners, suppliers, our communities - and everyone else in our universe.

Being brilliant together

Being brilliant together is about harnessing the power and passion of many and blending our diverse experiences, opinions and skills. We are a team that shows mutual respect, harnessing the passion of the whole to achieve so much more than we can on our own. We demonstrate our support by pulling together, working together and having fun together, recognising and celebrating our combined talents along the way.

Maximising potential

Maximising potential means we feel supported and empowered at work to help us achieve beyond our best and produce work for our clients and partners that is second to none. We try out new things, confident that experimentation will lead to innovation and if we make mistakes we learn from them to grow stronger. The sky is the limit as we push ourselves outside of our comfort zones to realise our ambitions, seizing new opportunities, recognising great talent, hitting our business goals and exceeding client and partner expectations.

Challenging everything - delivering excellence

Challenging the status quo helps us in our relentless pursuit of excellence and desire to build value for our clients and partners. We are curious and have the confidence to challenge and the resilience to be challenged. We do not like to stand still and are keenly aware that the next great idea is within our grasp. We know that no single person has all the answers, and we want to understand and be understood, learning together from both our successes and our failures. It is not just the challenge that is key; it is the ability to deliver the excellent solution that matters in equal measure

Join the Pink revolution!

Come join us!

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Benefits Administration Associate

As a Benefits Administration Associate, you will also be closely working with our project delivery team to transition clients from project launch to business as usual servicing, and together with our Account Managers – keeping a close client relationship and maintain / improve our client satisfaction scores.

 Job location: Romania    Posted: 13 AUG 2020

Associate Configuration Specialist

As an Associate Configuration Specialist you will be responsible for implementing Darwin by configuring it to meet our Client requirements. You will perform testing of configured functionality, and then help supporting post launch work for our Clients (Unit Testing, User Acceptance Testing).

 Job location: Romania    Posted: 13 AUG 2020

Application Support Analyst- L3

As an Application Support Analyst you will provide the 3rd level of support for internal and external users for the Darwin Application. You will assume ownership of support cases and will follow through until the case is either resolved or escalated as a software defect. You will be expected to use a variety of software tools and the knowledge base as well as liaising with product managers / software engineers in order to reach a resolution or workaround to an issue. You will also be required to give support for some other web based applications, such as Jira and Confluence.

 Job location: Romania    Posted: 13 AUG 2020

Junior Interface Specialist

Junior Interface Specialists are responsible for the hands on configuration of interfaces between Darwin™ and third party systems (client payroll/HRIS systems and benefit providers) across the whole range of projects undertaken by Thomsons. They perform testing of configured functionality and support UAT activity for Clients, and are responsible for analysing, creating and maintaining interface design and specification documentation. They will be also responsible for the maintenance of existing connections between DarwinTM and 3rd party systems (SSO and SFTP).

 Job location: Romania    Posted: 1 JUL 2020

Graduate Configuration Engineer

Configuration Engineers are responsible for creating the business logic that drives Darwin™, using Darwin Configuration Language (DCL*). Templates written by Configuration Engineers will be used to standardize and simplify the implementation of client schemes across the globe. (* The Darwin Configuration Language (DCL) is a proprietary configuration tool, developed in Thomsons. This is used in Darwin 4.0 to create the basic building blocks of our platform (benefits, client schemes and interfacing). There is no expectation that anyone applying for the role will have any background or prior knowledge of DCL syntax).

 Job location: Romania    Posted: 13 AUG 2020

Darwin Analyst - L1

As a Darwin Analyst you will resolve technical queries within SLA and to a high level of quality. You will understand & own the incident management process in BAU. You will also collaborate with the Client Manager to enhance the client relationship and maintain/improve the client satisfaction scores. You will also monitor trends and recommend improvements to promote self-service, user enablement and product efficiencies. For this role, you will work in 2 shifts: 3 consecutive weeks 9AM- 6PM, followed by 1 week 6 PM- 3 AM (1h lunch break included). You will be working from home during night shifts. The infrastructure that will support you in your role will be provided by Thomsons (laptop, cell phone).

 Job location: Romania    Posted: 13 AUG 2020

Senior Data Analyst

Managed Services Department is the key touch-points for our client, putting them at the center of everything we do. We are key contributors to our Pulse which is the Client Net Promoter Score. Managed Services' focus is to support our Client’s Administrators and Employees with their use of Darwin and forge a partnership to continually improve benefit & payroll administration through Darwin. The Senior Data Analyst will work with different stakeholders within the Managed Services Department but will also collaborate with other teams as business requires. Successful Senior Data Analyst is organized, methodical has a great eye for detail and a high level of rigor in his or her own work. The Senor Data Analyst will work in supporting operational teams and demonstrating diligence in work through the time.

 Job location: Romania    Posted: 13 AUG 2020

Digital Learning Architect

To meet the growing demand for Darwin, we need an exceptionally talented, bright, and driven Digital Learning Architect to work within our Global Darwin Education Services Team – Darwin expert Services.

 Job location: UK    Posted: 13 FEB 2020

Associate Implementation Consultant

This is a fantastic opportunity to learn and grow as an associate implementation consultant. We are looking for bright, passionate and friendly people who genuinely want to work with Technology and data in the employee benefits market. Our aim is that you’ll be managing your own implementation projects within 18 months of joining us, and you’ll have the skills and confidence to do this. Sounds exciting doesn’t it?

 Job location: UK    Posted: 24 JUL 2020

Senior Pricing Analyst (9 Month Maternity Cover)

The pricing team sits within the finance group and reports to the Thomsons CFO – Tina Shah. This role reports to the Head of Pricing. Pricing works cross functionally across the Commercial, Finance and Technical teams. You will work daily with Client Success, Business Development and Service Delivery.

 Job location: UK    Posted: 8 JUL 2020

Resource Analyst

This is a great opportunity to grow and help shape the resource function in an incredibly high growth company. We are growing exponentially as a company each year & are excited to offer a position as a Resource Analyst to join our strong and motivated team.

 Job location: Romania    Posted: 9 JUL 2020

Business Development Director

Our Commercial Leadership Team are passionate about the opportunity ahead, not only do we have the most advanced technology in our market but we also have a clear strategy for growth. The team have contributed more than 30% to the company’s growth, which is an outstanding performance, and with the continued demand for our technology this team is set to grow and flourish. With the support of our internal winning teams our Business Development Director’s will have the resources to engage and sell Darwin to the top companies in the world.

 Job location: UK    Posted: 13 JUL 2020

QA Lead Solutions Delivery

The role is part of the Solution Delivery Team, working closely with QA Manager, Team Manager and Configuration Pod Leads responsible for the quality processes used in end to end configuration of Darwin implementation during projects and programs.

 Job location: Romania    Posted: 15 JUL 2020

Accounts Payable Specialist

The Controllership team within Finance looks after the following main areas: month-end reporting, statutory reporting, tax liaison, VAT reporting, operational finance activities (client invoicing, accounts payable), and payroll.

 Job location: Romania    Posted: 22 JUL 2020

Service Desk Analyst - L1

Service desk analyst with a background in 1st line support and a strong focus on customer service. The chosen candidate will work alongside a team of 8 in the service desk providing support on Incidents, problem tickets whilst communicating with the business and providing timelines and frequent updates. In house training provided and cross skilled project work available.

 Job location: Romania    Posted: 22 JUL 2020

Client Service Manager

At Thomsons, it is part of our DNA to put our clients at the center of everything we do. We are a high performing, resilient team working with some of the world’s best-known brands. The Service Management team has overall accountability for ensuring services offered to our clients to meet the business strategy and are delivered in accordance with agreed business requirements and client contracts.

 Job location: Romania    Posted: 31 JUL 2020

Incident Coordinator

As an Incident Coordinator, you will be working within the Managed Services Team, as part of the Incident Management team. As part of our team you’ll work in a friendly and fast-paced environment, where ideas are encouraged and people are passionate about their work.

 Job location: Romania    Posted: 31 JUL 2020

Principal Consultant

The Principal Consultant position is a pivotal role across Solutions Delivery that will help define, plan and execute the implementation and/or in life services aligned to the on-going Darwin business plan. This position with the specific purpose of managing client portfolios for programs and projects, as well as on going in life change services; providing the focus and innovation to bring world-class delivery management service thinking through into practical solutions, processes & practices that can guide clients to best business value.

 Job location: UK    Posted: 5 AUG 2020

Pensions Administrator

Your role as a Pensions Administrator sits within the Pensions Administration Team and is predominantly responsible for providing pension administration services for a portfolio of pension clients. Pension administration services includes processing all joiners and leavers to our clients pensions schemes, submitting monthly pension contribution schedules, ensuring contributions are invested by the provider in line with legislative deadlines, maintaining employees’ pension information on Darwin™ and assisting the client and their employees with ad-hoc pension enquiries such as incorrect contributions and changes in personal details

 Job location: Romania    Posted: 11 AUG 2020

Can’t find what you’re looking for? Get in touch

Thomsons we’re always looking for the boldest and brightest talent in the industry. If you want to talk to us about other potential roles or find our more about our open vacanies just drop us a line.